Refund policy

Return & Refund Policy

At ZEON, every piece is carefully crafted, inspected, and packed to ensure it reaches you in perfect condition. Due to the delicate and hygienic nature of jewellery, we maintain a strict return and refund policy.

Returns

We only accept returns in the following cases:

You received a wrong product
You received a damaged product
You received a defective item
The product was damaged during transit

To be eligible for a return, you must contact us within 48 hours of delivery with:

Your order number
Clear unboxing video
Photos of the product and packaging

Products returned without an unboxing video may not be eligible for approval.

Items must be:

Unused and unworn
Returned in original packaging
Accompanied by invoice and all accessories

ZEON reserves the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund:

Used or worn jewellery
Products damaged due to misuse or improper handling
Minor color or finish variations caused by photography or screen settings
Customized or personalized products
Earrings and hygiene-sensitive items
Products purchased during special clearance or final sale offers

Refunds

Once the returned product is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

Refunds are processed to the original payment method within 5–7 business days
COD order refunds may be processed via bank transfer or store credit

Shipping charges, COD fees, and convenience charges are non-refundable unless the error was caused by ZEON.

Exchange Policy

We currently do not offer direct product-to-product exchanges for regular orders.

However, eligible customers may avail ZEON’s Lifetime Exchange service as per the terms mentioned in our Lifetime Exchange Policy.

Cancellation Policy

Orders can only be cancelled before dispatch.

Once an order has been shipped, cancellation requests will not be accepted.

ZEON reserves the right to cancel any order due to:

Product unavailability
Payment verification issues
Suspected fraudulent transactions
Pricing or technical errors

Damaged Parcel

If the outer packaging appears tampered with or damaged at the time of delivery, please refuse the package or record a clear video before opening it and contact us immediately.