Terms of service

Terms of Service

OVERVIEW

Welcome to ZEON. Throughout the site, the terms “we”, “us” and “our” refer to ZEON. ZEON operates this website and store, including all related information, content, features, products, and services to provide you with a premium shopping experience.

By visiting our website or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service, including all policies referenced herein. If you do not agree to these Terms, you may not access or use our Services.

SECTION 1 – ELIGIBILITY & ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or guardian.

You may be required to provide account, billing, shipping, and payment information. You agree that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

SECTION 2 – PRODUCTS & JEWELLERY INFORMATION

We strive to display product colors, finishes, plating, and details as accurately as possible. However, actual product appearance may vary slightly depending on screen settings, lighting, and photography.

ZEON jewellery may naturally experience wear over time depending on usage, care, exposure to chemicals, perfumes, moisture, and environmental conditions.

All product descriptions, pricing, collections, and availability are subject to change without prior notice.

SECTION 3 – ORDERS & ACCEPTANCE

Placing an order constitutes an offer to purchase. ZEON reserves the right to accept, reject, cancel, or limit any order at our sole discretion.

Orders may be cancelled or modified due to:

  • Product unavailability

  • Payment issues

  • Suspected fraudulent activity

  • Pricing or technical errors

Once an order is confirmed and processed, cancellation requests may not always be accommodated.

SECTION 4 – PRICING & PAYMENTS

All prices displayed are in INR (₹) unless otherwise specified.

Prices are subject to change without notice. Applicable taxes, shipping charges, or COD fees may be added during checkout where applicable.

You agree to provide valid and authorized payment details for all purchases made through our website.

SECTION 5 – SHIPPING & DELIVERY

Delivery timelines provided by ZEON are estimates only and are not guaranteed.

We are not responsible for delays caused by courier partners, weather conditions, public holidays, customs, remote locations, or circumstances beyond our control.

Risk and ownership of products pass to you once the shipment is handed over to the delivery partner.

SECTION 6 – WARRANTY, RE-PLATING & EXCHANGE

ZEON provides services such as warranty support, lifetime re-plating, and lifetime exchange subject to separate policy terms and eligibility conditions published on our website.

ZEON reserves the right to inspect all products before approving any warranty, re-plating, repair, or exchange request.

All decisions regarding service eligibility, repair feasibility, store credit value, and approvals shall remain at the sole discretion of ZEON.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website including logos, product names, designs, graphics, images, videos, text, and branding are the intellectual property of ZEON and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use of any content may violate applicable intellectual property laws.

SECTION 8 – THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites, tools, payment gateways, or services.

ZEON is not responsible for the content, policies, accuracy, or practices of any third-party websites or services accessed through our platform.

SECTION 9 – PRIVACY

Your submission of personal information through the website is governed by our Privacy Policy.

By using our Services, you consent to the collection and use of your information in accordance with our Privacy Policy.

SECTION 10 – USER FEEDBACK & REVIEWS

By submitting reviews, feedback, testimonials, photos, or suggestions, you grant ZEON the right to use, reproduce, publish, and display such content for promotional, marketing, or operational purposes without compensation.

You agree not to submit unlawful, misleading, defamatory, abusive, or infringing content.

SECTION 11 – ERRORS & INACCURACIES

Occasionally, there may be information on the website containing typographical errors, inaccuracies, or omissions relating to pricing, product descriptions, offers, or availability.

ZEON reserves the right to correct such errors and cancel or refuse orders affected by inaccurate information.

SECTION 12 – PROHIBITED USES

You may not use the website or Services:

  • For unlawful purposes

  • To violate intellectual property rights

  • To distribute malware or harmful code

  • To interfere with website security or operations

  • To engage in fraudulent or abusive activities

ZEON reserves the right to suspend or terminate access for violations of these Terms.

SECTION 13 – DISCLAIMER OF WARRANTIES

All Services and products are provided “as is” and “as available” without warranties of any kind except as expressly stated by ZEON.

ZEON does not guarantee uninterrupted, secure, or error-free operation of the website or Services.

SECTION 14 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, ZEON shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Services or products.

Our total liability for any claim shall not exceed the amount paid by you for the relevant product or order.

SECTION 15 – GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the jurisdiction of the courts located in Maharashtra, India.

SECTION 16 – CHANGES TO TERMS

ZEON reserves the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website following any updates constitutes acceptance of the revised Terms.

SECTION 17 – CONTACT INFORMATION

For any questions regarding these Terms of Service, please contact us:

ZEON
Email: itszeon.com@gmail.com
WhatsApp: +91 8055805399
Kohenoor Nova Private Limited
Subhash Chowk, Near Central Bank of India,
Latur – 413512, Maharashtra, India